Returns & Refunds Policy
At IMOKA, customer satisfaction is important to us. We take care to provide quality cleaning and hygiene products to our customers. Please read our Returns & Refunds Policy carefully before making a purchase.
Returns
Due to the nature of cleaning and hygiene products, returns are generally not accepted once products have been sold or delivered.
However, returns or replacements may be considered only in the following cases:
- The product received is damaged at the time of delivery.
- The product received is incorrect or does not match the order placed.
Any such issue must be reported to us within 24 hours of delivery, along with clear photographs or videos showing the product and the issue.
Refunds
Refunds are applicable only for approved return or complaint cases. Once the issue has been reviewed and verified, the refund will be processed through the original payment method or another method mutually agreed upon.
Please allow 5–7 working days for the refund to be completed after approval.
Exchange / Replacement Policy
Where applicable, IMOKA may offer a replacement or exchange instead of a refund, depending on product availability and the nature of the issue.
Cancellation Policy
Orders once confirmed or processed cannot be cancelled or modified. Customers are requested to verify their order details before completing the purchase.
Conditions for Approved Claims
To help us resolve an issue quickly, customers may be required to provide:
- Order details or order number
- Clear photographs of the product
- Photos or videos showing any damage or incorrect product
- Other relevant information requested by our team
Claims that are not reported within the specified timeframe may not be eligible for return, replacement, or refund.
Contact Us
For any return, replacement, or refund-related queries, please contact us:
IMOKA
Flat No. 2-2-1104/3/1/C, Flat No. 202, Mogili Residency,
Sri Venkateshwara Nagar, Golnaka, Amberpet,
Hyderabad – 500013, Telangana, India.
Customer Care: +91 6281810680