Shipping Policy

At IMOKA, we aim to deliver quality cleaning and hygiene products to our customers safely and reliably. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

Order Processing

Orders are processed after confirmation. Processing time may vary depending on product availability, order volume, and delivery location. Orders are generally prepared for dispatch within 1–3 working days.

Delivery Areas

We currently offer delivery within selected local and regional areas. Delivery availability may vary depending on the location. Customers may contact us directly to confirm delivery serviceability for their location.

Shipping Charges

Shipping charges, if applicable, will be communicated or displayed at the time of order confirmation. Charges may vary depending on the order size, weight, and delivery location.

Estimated Delivery Time

Once dispatched, orders are typically delivered within 2–7 working days, depending on the destination and courier service used. Delivery timelines may vary due to external factors such as weather conditions, transportation delays, public holidays, or other circumstances beyond our control.

Packaging

All products are carefully packed using secure and suitable packaging to help prevent damage during transportation and ensure that products reach customers in good condition.

Delivery Issues

If you experience any delay, damage, missing item, or other delivery-related issue, please inform us within 24 hours of receiving the order so that we can review the issue and provide appropriate assistance.

Delivery Delays

While we make every effort to ensure timely delivery, IMOKA cannot guarantee delivery within a specific timeframe when delays occur due to courier services, weather, transportation disruptions, public holidays, or other circumstances beyond our control.

Contact Us

For shipping-related questions, delivery assistance, or to confirm serviceability for your location, please contact us:

IMOKA
Flat No. 2-2-1104/3/1/C, Flat No. 202, Mogili Residency,
Sri Venkateshwara Nagar, Golnaka, Amberpet,
Hyderabad – 500013, Telangana, India.

Customer Care: +91 6281810680